FAQ - Frequently Asked Questions | VirtualTrader.co.uk

Frequently Asked Questions

How do I sign up?

Click here to create a new account. Registration takes only a few minutes.

What browser works best with VirtualTrader?

VirtualTrader is best viewed with Internet Explorer 9.0 or above or any modern browser (Google Chrome, Firefox).

Is it free to play?

Yes, VirtualTrader is free to use. All we ask is for you to give us a few details about yourself so we can continue to improve the site and cater to your needs.

I've forgotten my password!

Click ‘Forgot Password?’ and enter the email address connected with your account. You will receive an email with instructions on how to reset your password. If you're still having trouble, contact the helpdesk.

What can I buy and sell?

You can currently trade stocks that are listed on the London Stock Exchange - FTSE 100.

What is a limit price?

You can set a limit price for a trade. If the share price exceeds this limit when the transaction is processed, it will automatically fail. You can use this tool to safeguard yourself against sudden price changes.

When can I trade?

You can trade 24 hours a day, 7 days a week. Transactions will be processed when the stock market is open.

Do you charge transaction costs?

Yes, we do, with a minimum of £12.50 per trade.

How do I short a stock?

To go short, simply sell a stock that you don't already have in your portfolio, or buy a negative amount of that stock.

What does the status listed next to my transaction mean?

The following is a brief key to the status codes:

  • Wait... - Pending: your transaction is waiting to be processed.
  • Limit - This is a limit order for which the limit price has not yet been met.
  • Insuff. cash - Your cash balance is insufficient to finance this trade at the current price.
  • >25% Portf - This trade would put more than 25% of your net worth in one stock.
  • >#trans - This is a competition portfolio and you have already reached the limit of 15 trades today.
  • No Trans - This means the transaction has failed because it did not meet one of the following conditions:
    1. the stock's last trade must have taken place with the last 15 minutes.
    2. the stock's last trade must be between bid and ask prices.
    3. the volume of the last trade must be bigger than 0.
    4. the last trade must have a price.

I am told "you cannot trade this stock". Why?

This message usually indicates a stock is currently suspended from trading or no longer exists, but if you believe you should be able to trade it, email virtualtrader@iexmedia.nl with the details and we will look into it.

If you did not find an answer to your question please send an email to virtualtrader@iexmedia.nl.

Do not forget to mention the name of your portfolio. Questions will be attended to as soon as possible, but always within three business days.

Do not forget to read the Rules & Regulations.